Free 5-minute restaurant checkup

0 of 13 answered

About your restaurant

1. About how much does a typical guest or order spend?

Average check per order.

Under $15 $15–$30 $30–$60 Over $60

2. About how much do you spend on food and supplies from vendors each month? Under $5,000 $5,000–$15,000 $15,000–$40,000 Over $40,000

Phone calls

3. During a busy shift, how often does the phone ring with nobody picking up? Almost never A few times a week A few times a day Many times a day / we stopped answering during the rush

4. When you miss a call, what happens next? An automatic text or voicemail goes out with our online ordering link We call people back when we can They hear a generic voicemail Nothing / the voicemail is full / we don't have voicemail

5. Do you take phone orders, reservations, or catering inquiries? No, people just ask about hours Some Yes, a lot of our business comes by phone

Reviews

6. How often do you reply to your Google and Yelp reviews? Within a few days, almost always Sometimes, mostly the bad ones Rarely Never / I don't know how / I can't log in

7. How many new reviews do you get in a typical month (Google and Yelp combined)? Fewer than 5 5–15 16–40 More than 40

8. When a bad review shows up, what usually happens? We reply calmly and invite them to contact us We reply when we've cooled off, sometimes days later We ignore it We've argued with a reviewer before

Menu and hours

9. On how many places do your hours or menu appear?

Google, Yelp, your website, Facebook or Instagram, DoorDash, Uber Eats, Grubhub, etc.

1–2 3–4 5–6 7 or more

10. When you change hours (holidays, closing early) or prices, how many of those places get updated? All of them, the same day Most of them Just one or two Honestly, it's hard to say

11. In the last 3 months, has a customer said "your hours or menu said something different"?

Or shown up when you were closed, or ordered something you no longer sell?

Never Once or twice Several times

Social posts

12. How often do you post on Instagram, Facebook, TikTok, or Google posts? Most days About once a week A couple times a month Rarely or never

Supplier invoices

13. How do you check supplier invoices against what you ordered and what showed up? Every invoice is checked against the order and delivery, and price changes get flagged We spot-check sometimes We look at the total and pay it The invoices pile up and get paid / I'm not sure who checks them

Optional: have you found a short delivery, wrong price, or double charge in the last 6 months? Yes No Not sure